Privacy policy

1. Who is responsible?

Visual Learner and this website are provided by Splitlight Ltd, registered in England and Wales, company number 16318475. We are the controller of personal information we receive for support, beta administration and operation of this website.

This policy covers the current Visual Learner iPhone/iPad app and visual-learner.splitlight.ai. Other Splitlight products have their own policies.

2. Reading in the app

Your reading position, selected languages and saved vocabulary are stored in the app’s preferences on your device. The book, illustrations and translations are bundled with the app. We do not receive your reading history or saved words. There is no account registration, tracking SDK, advertising, location access, microphone recording or developer-operated sync service.

Pronunciation uses Apple’s device speech system. We do not record your voice or send reading text to a Splitlight server. Available voices and any voice downloads are controlled by your device and Apple. Opening an external support or policy page makes a normal website request.

Your device’s own backup services may include app data according to your Apple settings. We do not control those backups. You can remove saved words in the app; deleting the app (rather than offloading it) removes its local preferences. Restoring a device backup may restore that information.

3. TestFlight beta testing

If you join by email, we enter the name and email supplied for your invitation into App Store Connect. Apple provides us with invitation and installation status, device and operating-system details, usage information and crash reports. This is part of TestFlight, even though the app contains no analytics SDK.

Feedback you choose to send through TestFlight can include comments, screenshots and diagnostic information linked to your tester identity. Please avoid including passwords, personal documents or other people’s information. We use this information to manage the beta and improve the app; we do not share TestFlight feedback or diagnostics with third parties.

Apple describes its collection and retention in TestFlight & Privacy. Apple automatically collects beta usage and crash data while you test. You can stop testing through TestFlight and contact us to request removal from our tester list or deletion of information we control.

4. This website and cookies

The site is hosted by Vercel, with domain services provided by Cloudflare. Hosting and network providers process technical information such as IP addresses, request times, requested pages, browser information and security events to deliver the site, diagnose problems and protect it from misuse.

We do not add advertising trackers, web analytics, social embeds, third-party fonts or marketing cookies. The language preview runs in your browser and does not save your selection or send it to us. Hosting security features may process technical data or use essential security mechanisms. The site has no signup form or mailing list.

5. Support messages

When you email support@splitlight.co.uk, we receive your address, the message and any attachments you send. We use them to answer you, investigate an issue or deal with a privacy request. Only send information needed for that purpose. Sending a support email does not subscribe you to marketing.

Support correspondence is handled through our business email service. Authorised Splitlight personnel and service providers involved in delivering the email or hosting the website may process the information necessary for those functions.

6. Why we process information

Our legitimate interests are answering voluntary support enquiries, administering an invited beta, fixing defects and keeping the website reliable and secure. We use only the information relevant to those purposes. We also process information when necessary to meet legal obligations, such as responding to applicable data-protection requests.

Reading the app does not require you to provide personal details to Splitlight. If you choose not to provide an email address, we cannot send an email beta invitation or reply to a support request. We do not sell personal information, use it for advertising, or make automated decisions with legal or similarly significant effects.

7. How long information is kept

• Local app preferences: remain on your device until changed or removed with the app, subject to your backup settings.
• Beta administration and feedback: retained while needed to administer your participation, investigate reported issues and verify fixes. We assess continuing need when testing or the related investigation ends, and remove information no longer needed. Apple controls retention within its own service.
• Support correspondence: retained while needed to resolve the enquiry, handle relevant follow-up, or establish, exercise or defend legal claims. The purpose, sensitivity, unresolved issues and any legal record-keeping requirements determine the period.
• Website technical records: processed under the hosting providers’ operational and security retention arrangements. We do not maintain a separate visitor analytics database.

You can ask us about retention or request deletion using the contact above. Where a legal obligation prevents immediate deletion, we will explain the reason.

8. Providers and international processing

Apple operates TestFlight; Vercel hosts this site; Cloudflare provides domain/network services; our business email provider handles support correspondence. These providers may process information in the UK, EEA, US and other countries where they operate. Where providers process data on our behalf outside the UK, applicable transfer arrangements include adequacy decisions or contractual safeguards such as standard contractual clauses with the UK addendum, as appropriate. Contact us for information about the safeguards relevant to your data.

Read Vercel’s privacy policy, Cloudflare’s privacy policy and Apple’s privacy policy for their own processing. We may disclose information where the law requires it, or when necessary to protect legal rights, subject to applicable data-protection rules.

9. Your choices and rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of personal information we hold. You can object to processing based on our legitimate interests. If we rely on consent for any future optional processing, you can withdraw it without affecting earlier lawful processing.

Email support@splitlight.co.uk with your request. We may need proportionate information to confirm your identity. You can complain to the UK Information Commissioner’s Office, or your relevant local data-protection authority. You do not have to contact us first, though we welcome the chance to help.

10. Children and family reading

The app does not ask children for names, contact details or profiles. Adults should manage TestFlight participation and support correspondence for children. Please do not send a child’s personal information unless necessary to resolve a specific issue. If you believe unnecessary information about a child has been provided, contact us so we can investigate and remove it where appropriate.

11. Changes to this policy

This policy describes the current app and website. We will update it if features or data practices change and revise the date above. Material changes will be brought to users’ attention through an appropriate channel before any new processing requiring notice or consent.